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The second batch of the 2017 training program for managers of consumer co-operatives organized by ICA-AP in collaboration with Japanese Consumers’ Co-operative Union (JCCU) was held from November 20 to December 3. Co-op Kobe and Co-opdeli Consumers’ Co-operative Union provided the training grounds, the facilities and resource persons.



It was attended by five co-operative store managers from NTUC FairPrice Singapore (Mr. HENG Jing Yi, Ms. NG Lay Chin & Mr. NG Ser Tiong) and Saigon Coop (Mr. TRAN Quoc Viet, Ms.HUYNH Bich Thuy). In this training program, through lectures, store training and tour of co-op facilities the trainees learned extensively about the productivity improvement of co-op store business, how members voice are incorporated in co-op business and activities and the voluntary circle activities of the co-op members.


At the Co-opdeli Consumers’ Co-operative Union, the group received Lecture on Outline of Co-opdeli Group and Co-op Mirai and paid visits to Coopdeli Distribution Center, one of Co-opdeli store and senior housing facility to learn about the welfare service business of consumer coops.


In Co-op Kobe, after being introduced the outline of the organization, they received various lectures including efforts of business reform in store operation, quality assurance, staff education, Customer Service Education, home delivery business and dinner delivery Service, and a practical training at a store. At the end of the program trainees made presentation to the board members of Co-op Kobe.

They expressed their ideas about how they could use the training experience to solve practical solutions in their respective co-ops upon returning to their home countries.